I was recently asked by one of my followers if I might have an example of a Service Design Package (SDP)
This is no less true of the Service Design Package (SDP)
The Service Design stage of the ITIL Service Lifecycle can be a powerful and beneficial set of activities and undertakings if managed, guided and coordinated in a holistic and comprehensive manner
If available to you please review, Appendix H in the ITIL Service Design book. This gives you a detailed review of the ITSM Process Maturity Framework (PMF). -- Originally posted By Professor P
(Appendix H pg 263 from the V3 ITIL Service Design Book). I mentioned that you can utilize this framework to measure your Service Management processes individually or your Service Management program as a whole
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